Most Frequently Asked Questions
Can I cancel or change my order?
Can I change out my jetpack, battery, and accessories?
Can I ride a Radinn jetboard in salt water?
Can I ride an electric surfboard with waves?
Can I ride an electric surfboard without waves?
Can I surf behind a boat?
Can I try a board before I place an order?
Do you accept Returns?
Do you offer a warranty?
Do you sell motorized surfboards?
Radinn has been manufacturing motorized surfboards since 2013 and our models have been extremely popular in the motorized surfboard industry since our inception. Radinn makes motorized surfboards for every age and athletic ability—our models are designed to fit beginners as well as more experienced riders.
What is the weight of the Radinn jetboard?
How can I check my order or delivery status?
How can I make sure Im staying safe while riding the jetboard?
How can I monitor my battery usage
How do electric surfboards work?
An electrical surfboard works via a motor that sends water through a nozzle at the back of the board, providing enough thrust to move the board forward. The motor is powered by a lithium-ion battery pack, which has enough capacity to provide a running time of 30 to 45 minutes, depending on your style and other various riding conditions. The electric motor is steered by a hand remote with an easy-to-use thumb throttle that allows the motor to run at your desired speed with complete control.
How do I charge my battery?
How do I control my riding speed?
How do I dispose of non-working boards/jetpacks/batteries?
How do I purchase an upgrade for my board?
How do I know my refund was processed?
How do I maintain my board?
How do I request a refund?
How do I turn on my board?
How do you use the Radinn App?
How does a motorized surfboard work
How fast do electric surfboards go?
The maximum speed registered on our electric surfboards is 35 mph (56km/h). Radinn offers two types of performance options— Standard and Pro. Our Standard speed reaches up to 25 mph (40km/h) and our Pro speed reaches up to 35 mph (56km/h). It’s also important to note that the speed can be affected by the rider’s weight, riding style and the weather and battery conditions.
How long does delivery take and what is the delivery cost?
The arrival time of your package will depend on the courier service. We always strive to provide a good delivery experience and ensure your products are handled properly in transit. When tracking your shipment, the Tracking Details page will indicate the estimated date of delivery. Note that due to COVID 19, delivery times have been extended and may take longer than usual.
Your order may also incur import duties, taxes, and fees upon delivery. This charge is determined by your local customs authorities and payment of these fees goes right to them. For further information, please contact your local customs office.
How long does it take before my order gets shipped?
I’ll take us no longer than 72 hours to dispatch your order if we have it on stock. Orders are not shipped on weekends and holidays, nor are they delivered during holidays. Note that if you’re in the UAE, deliveries can be made on the weekends.
Since we can sometimes sell out quickly, we’ll allow you to make your purchase before it's ready to ship so we can ensure you’ll be next in line when the product is back in stock. It’s important that we ship all items in your order at the same time, so if some items in your order are out of stock, your order will not be shipped until they are all back in stock at our warehouse.
How long is a Radinn electric surfboard ride?
How many packages will I receive?
How much does an electric surfboard cost?
An electric surfboard from Radinn starts at $8,400 USD. You can go to our configurator here to see a full overview of our electric surfboard pricing.
How much does it cost to return a product/products?
How much is a jetboard?
A Jetboard from Radinn starts at $8,400 USD. You can go to our configurator here to see a full overview of our Jetboard pricing.
I didn't get my order confirmation email – what's up with that?
I have just placed my order. What happens next?
I received a package but it’s not complete. What do I do?
Is it difficult to ride a Radinn electric surfboard?
Is there an age limit for the Radinn electric surfboard?
Something was damaged when I received my order. What should I do?
Water got into the connector of the board/ the battery. What do I need to do?
What are the optimal water conditions for riding the jetboard?
What are the weight limits for riding the Radinn jetboard?
What forms of payment do you accept?
What happens to my discount code if I return my order or if (parts of) my order are canceled?
What happens when I fall off the board while riding?
What is a jet surfboard?
What is an electric surfboard?
An electrical surfboard is essentially a surfboard with an engine that is powered by an electric battery. The engine then move the board forward across waters.
What is included in my purchase?
What is jet surfing?
Jet surfing is a watersport that uses a jetboard, which is essentially a motorized surfboard. Jet surfing with a motorized surfboard allows you to surf the waters without waves. Jet surfing is a great watersport for lakes, ponds, rivers, and of course, the ocean.
What is the average battery charging time?
What is the maximum speed of the jet board?
While these are common factors, they are not a guarantee of effective speed and acceleration.
What should I do if my order has not been delivered yet?
What should I do when my board or a part of my board is not working?
Fill out and submit this form. Remember to describe the problem you're experiencing. Our support team is ready to assist you in every way possible.
In some cases, we can perform remote diagnostics via the Radinn App. Our jetboards are also fully modular so there is rarely a need to ship the full board setup back when it comes to maintenance. If you’re experiencing any kind of trouble with the jetpack, for example, you can unscrew the pack yourself within minutes and we can send a replacement.
In some cases, after assessing your complaint, we will send you a product replacement. We can replace chargers, impellers, accessories, G3 jetpacks, and batteries. Please read our terms and conditions for more information.